Public Information Assistant (Tour Guide) – Part-Time at United Nations Office at Nairobi (UNON)

Public Information Assistant (Tour Guide) – Part-Time at United Nations Office at Nairobi (UNON) – The United Nations Office at Nairobi (UNON) remains one of the most prominent international work hubs in Africa, attracting diplomats, policymakers, researchers, students, and tourists from across the world.

Among the most visible and people-facing roles within UNON is the Public Information Assistant (Tour Guide) – Part-Time, a position that sits at the intersection of public communication, diplomacy, education, and tourism.

This role is ideal for individuals who are passionate about global affairs, enjoy interacting with diverse audiences, and possess strong communication skills. It offers a rare opportunity to work inside the United Nations system while contributing to public awareness of the UN’s mission and values.

This detailed guide covers everything you need to know about the Public Information Assistant (Tour Guide) – Part-Time at the United Nations Office at Nairobi, including role description, qualifications, skills, application process, work environment, benefits, career prospects, testimonies, and frequently asked questions.

About the United Nations Office at Nairobi (UNON)

The United Nations Office at Nairobi (UNON) is one of the four official UN headquarters globally, alongside New York, Geneva, and Vienna. It serves as the UN’s headquarters in Africa and plays a strategic role in advancing global agendas related to sustainable development, environmental protection, and human settlements.

Located within the UN Gigiri Complex in Nairobi, UNON hosts major UN agencies such as:

  1. United Nations Environment Programme (UNEP)

  2. United Nations Human Settlements Programme (UN-Habitat)

The complex also accommodates regional offices, conference facilities, and diplomatic missions, making it one of the most visited international institutions in East Africa.

UN Gigiri Complex, Nairobi

About Public Information Assistant (Tour Guide)

A Public Information Assistant is a communications and outreach professional responsible for supporting the dissemination of information about an organization’s mission, activities, and values. Within UNON, the Public Information Assistant (Tour Guide) plays a specialized role focused on visitor engagement and public education.

As a Tour Guide, the Public Information Assistant becomes one of the most direct links between the United Nations and the general public. This role involves interpreting the work of the UN in a clear, engaging, and accurate manner for visitors from different cultural, educational, and professional backgrounds.

Unlike purely administrative roles, this position emphasizes:

  1. Storytelling

  2. Public speaking

  3. Diplomacy

  4. Knowledge of international affairs

  5. Visitor experience management

The role is typically offered on a part-time or temporary basis, making it suitable for students, early-career professionals, and individuals seeking flexible work within an international organization.

Overview of the Public Information Assistant (Tour Guide) – Part-Time Role

The Public Information Assistant (Tour Guide) – Part-Time at UNON supports the Public Information and Outreach Unit. The position focuses on conducting guided tours of the UNON complex and explaining the work of the United Nations to visitors.

These tours may be conducted for:

  1. Schools and universities

  2. Government delegations

  3. Civil society organizations

  4. Tourists and members of the public

  5. International conference participants

The role requires professionalism, confidence, and a strong understanding of the UN system.

Key Responsibilities of a Public Information Assistant (Tour Guide)

The role of a Public Information Assistant (Tour Guide) at the United Nations Office at Nairobi (UNON) goes far beyond simply showing visitors around the premises. It is a multifaceted position that combines public communication, education, diplomacy, and visitor experience management. The responsibilities require professionalism, accuracy, cultural sensitivity, and strong interpersonal skills.

Below is a detailed explanation of the core responsibilities associated with this role.

Conducting Guided Tours of the UNON Complex

One of the primary responsibilities of a Public Information Assistant (Tour Guide) is leading structured and informative guided tours of the UNON compound. These tours introduce visitors to the history, purpose, and daily operations of the United Nations in Nairobi.

Tour guides are expected to:

  1. Lead individuals and groups through designated tour routes

  2. Explain the significance of key buildings, landmarks, and facilities

  3. Maintain an organized flow of movement to ensure safety and timing

  4. Adapt tour delivery based on group size, age, and background

This responsibility requires confidence, clarity, and the ability to keep visitors engaged throughout the tour.

Explaining the Mandate and Work of the United Nations

A Public Information Assistant must have a strong understanding of the United Nations’ mission, principles, and core areas of work. During tours, the assistant explains how the UN promotes peace, development, human rights, and environmental sustainability.

Key areas covered include:

  1. The history and formation of the United Nations

  2. The role of UNON as a global headquarters

  3. The mandates of UNEP and UN-Habitat

  4. How UN agencies address global challenges

Information must be presented accurately, using language that is easy for non-experts to understand while remaining factual and neutral.

Engaging and Educating Diverse Audiences

Visitors to UNON come from diverse cultural, educational, and professional backgrounds. These may include students, diplomats, researchers, tourists, government officials, and civil society groups.

A Public Information Assistant must:

  1. Tailor explanations to suit different audience levels

  2. Use storytelling techniques to simplify complex global issues

  3. Encourage curiosity and participation through questions and discussion

  4. Maintain cultural sensitivity and inclusiveness at all times

This responsibility ensures that each visitor leaves with a meaningful and educational experience.

Responding to Visitor Questions and Providing Clarifications

Visitors often ask questions related to:

  1. UN policies and programs

  2. Global issues such as climate change or urban development

  3. Career opportunities within the UN system

  4. Kenya’s role in international diplomacy

The Public Information Assistant must respond clearly and professionally while avoiding speculation or personal opinions. When unsure, the assistant is expected to provide general guidance or refer visitors to official UN resources.

Accuracy and neutrality are essential to maintaining the credibility of the United Nations.

Supporting Outreach Events and Public Engagement Activities

Beyond guided tours, Public Information Assistants often support public outreach initiatives organized by UNON. These may include:

  1. International observance days

  2. Open days and exhibitions

  3. Educational workshops and seminars

  4. Conferences and high-level meetings

Responsibilities may involve setting up exhibition materials, assisting visitors, and providing general information about events. This helps broaden public understanding of the UN’s work and strengthens community engagement.

Assisting with Visitor Coordination and Scheduling

Another key responsibility involves administrative support related to visitor management. This includes:

  1. Coordinating tour schedules

  2. Confirming group bookings

  3. Ensuring compliance with security procedures

  4. Managing visitor flow during peak periods

Effective coordination ensures that tours run smoothly and align with UNON’s operational and security requirements.

Collecting Feedback and Improving Visitor Experience

Public Information Assistants may be required to gather feedback from visitors to help improve tour quality and overall experience. This feedback helps the Public Information Office assess:

  1. Visitor satisfaction

  2. Clarity of information provided

  3. Areas needing improvement

Suggestions and observations are often shared with supervisors to enhance future public engagement strategies.

Upholding United Nations Values and Professional Standards

At all times, the Public Information Assistant represents the United Nations. This means adhering to:

  1. Professional conduct and ethics

  2. Impartiality and neutrality

  3. Respect for diversity and inclusion

  4. Confidentiality of sensitive information

Maintaining these standards helps protect the integrity and reputation of the UN.

Public Information Assistant (Tour Guide) - Part-Time at United Nations Office at Nairobi (UNON)

Collaborating with Communication and Outreach Teams

Public Information Assistants work closely with other members of the Public Information and Outreach Unit. Collaboration may include:

  1. Sharing updates on visitor trends

  2. Supporting communication campaigns

  3. Assisting in content development for public awareness initiatives

Teamwork ensures consistent messaging and coordinated outreach efforts.

Adapting to Dynamic Work Environments

The UNON environment is fast-paced and subject to changes due to international events, security considerations, or operational needs. A Public Information Assistant must remain flexible and ready to:

  1. Adjust tour content or schedules

  2. Handle last-minute changes professionally

  3. Support special assignments when required

Adaptability is a critical skill for success in this role.

Summary of Key Responsibilities

In summary, the Public Information Assistant (Tour Guide) plays a vital role in connecting the United Nations with the public. Through guided tours, education, outreach support, and professional representation, the assistant helps translate global missions into meaningful experiences for visitors.

This role is ideal for individuals who enjoy public interaction, value global cooperation, and possess strong communication skills.

Public Information Assistant (Tour Guide) - Part-Time at United Nations Office at Nairobi (UNON)

Why Work as a Public Information Assistant at UNON?

Working as a Public Information Assistant (Tour Guide) at UNON offers unique personal and professional advantages.

Professional Benefits

  1. Exposure to international diplomacy and UN operations

  2. Hands-on experience in public communication

  3. Opportunity to work within a multicultural environment

  4. Strengthened public speaking and presentation skills

Personal Benefits

  1. Flexible part-time schedule

  2. Opportunity to meet people from around the world

  3. Increased understanding of global issues

  4. Enhanced CV credibility for international careers

For many, this role serves as an entry point into the broader UN system or international development sector.

Required Qualifications for Public Information Assistant (Tour Guide)

To be eligible for the role, candidates are expected to meet certain educational and professional criteria.

Educational Requirements

  1. Completion of secondary education is required

  2. A diploma or degree in one of the following fields is an advantage:

    1. International Relations

    2. Communications

    3. Journalism

    4. Tourism and Hospitality

    5. Public Relations

    6. Political Science

    7. Development Studies

Professional Skills

  1. Excellent verbal communication skills

  2. Confidence in public speaking

  3. Strong interpersonal and customer service abilities

  4. Cultural awareness and sensitivity

  5. Ability to work independently and as part of a team

Language Requirements

Fluency in English is mandatory, as most tours are conducted in English. Knowledge of additional UN languages such as French, Spanish, Arabic, or Swahili is considered a strong asset and may increase selection chances.

Work Schedule and Employment Type

This position is offered on a part-time basis, with working hours determined by:

  1. Visitor demand

  2. Scheduled tours

  3. Special UN events and conferences

The role does not usually involve permanent employment but may be renewed depending on organizational needs and individual performance.

Salary and Compensation at UNON

Compensation for the Public Information Assistant (Tour Guide) role follows UN guidelines for part-time or temporary personnel.

While exact figures vary, remuneration typically includes:

  1. Hourly or daily pay based on UN pay scales

  2. Possible transport allowance

  3. No recruitment or application fees

Details are always specified in the official job posting on the UN Careers Portal.

How to Apply for Public Information Assistant (Tour Guide) – UNON

All applications must be submitted through the official United Nations Careers Portal.

Application Steps

  1. Visit the UN Careers website

  2. Create or log into your applicant profile

  3. Search for Public Information Assistant (Tour Guide) – UNON

  4. Complete the online application form

  5. Upload required documents

  6. Submit before the stated deadline

UN Careers Portal – https://careers.un.org

Required Application Documents

Applicants may be asked to provide:

  1. Updated CV or UN Personal History Profile (PHP)

  2. Academic certificates

  3. Cover letter highlighting communication or tour-related experience

  4. Language proficiency details

Selection and Interview Process

The selection process may include:

  1. Application screening

  2. Written assessment

  3. Oral interview

  4. Practical demonstration (e.g., mock tour or presentation)

Only shortlisted candidates are contacted via official UN email addresses.

Work Environment at UNON

UNON offers a professional, multicultural, and inclusive work environment. Employees and associates work alongside colleagues from different countries, cultures, and professional backgrounds.

The UN promotes:

  1. Gender equality

  2. Diversity and inclusion

  3. Ethical conduct

  4. Respect for human rights

Career Growth and Future Opportunities

Although the role is part-time, it offers valuable exposure that can lead to:

  1. UN internships

  2. Temporary UN assignments

  3. Communication and outreach roles

  4. NGO and international organization careers

Many professionals leverage this experience to build long-term international careers.

Suggested Internal and External Links

  1. Apple Internship Opportunities in Nairobi

  2. NGO Jobs in Kenya

  3. International Organization Careers Guide

  4. United Nations Official Website – https://www.un.org

  5. UNON Nairobi – https://www.un.org/en/africa/unon

Suggested Inline Image Placement Summary

  1. Introduction – UN Gigiri Complex exterior

  2. Role overview – Tour guide with visitors

  3. Application section – UN Careers portal illustration

  4. Career growth section – UN conference hall

Testimonies from Former Tour Guides

“Serving as a Public Information Assistant at UNON gave me a front-row seat to global diplomacy and strengthened my confidence.”
— Former UNON Tour Guide

“The experience sharpened my communication skills and helped me secure an international internship later.”
— Graduate Student, Nairobi

“This role taught me professionalism, cultural awareness, and public engagement at a global level.”
— Communications Professional

Frequently Asked Questions (FAQs)

Is this role open to non-Kenyan applicants?

Yes, subject to UN recruitment policies and eligibility requirements.

Is the position paid?

Yes. Compensation is provided according to UN part-time engagement rules.

Can students apply?

Yes. Students with strong communication skills are encouraged to apply.

Is there an application fee?

No. UN job applications are completely free.

How long does the recruitment process take?

The process varies but may take several weeks after the closing date.

The Public Information Assistant (Tour Guide) – Part-Time at United Nations Office at Nairobi (UNON) is an exceptional opportunity for individuals interested in communication, diplomacy, and global affairs. With flexible hours, professional exposure, and strong career value, it stands out as one of the most rewarding part-time roles within the UN system in Africa.

Applicants are advised to apply early, prepare thoroughly, and ensure all submitted information is accurate.

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