Call Centre Adviser Job in Nairobi 2025 Application portal

Call Centre Adviser Job in Nairobi 2025 Application portal, interesting applicant who whishes to apply for call centre adviser job in Nairobi can apply. The demand for professional Call Centre Adviser jobs in Nairobi continues to grow as international organizations expand their operations across Kenya.

One of the most notable employers currently hiring is UNICAF, a globally recognized online higher education platform partnering with leading universities in the UK, the US, and Africa.

This detailed guide explains everything you need to know about the Call Centre Adviser Job in Nairobi, including job responsibilities, eligibility requirements, skills needed, application process, career benefits, and why UNICAF is an employer of choice.

Irrespective if you are a fresh graduate, school leaver, or someone seeking an international work environment with no prior experience, this opportunity is worth exploring.

About UNICAF

UNICAF is a globally recognized education and student recruitment organization committed to widening access to internationally accredited higher education through innovative online learning models. Established to address the growing demand for affordable, flexible, and high-quality university education, UNICAF has grown into one of the most trusted education platforms serving students across Africa, Europe, North America, and Asia.

At its core, UNICAF operates as an education partnership hub, collaborating with reputable universities in the United Kingdom, the United States, and Africa. Through these partnerships, UNICAF offers undergraduate, postgraduate, and doctoral degree programmes that meet international academic standards while remaining accessible to students from diverse socioeconomic backgrounds.

UNICAF’s Mission and Vision

UNICAF’s mission is to empower individuals through education by removing traditional barriers such as cost, location, and rigid study schedules. The organization believes that quality education should not be limited by geography or financial constraints.

Its long-term vision is to become a leading global force in online higher education access, supporting human capital development and skills advancement across emerging and developed markets alike.

UNICAF’s Presence in Kenya and Nairobi

Kenya plays a strategic role in UNICAF’s regional operations, particularly in student recruitment, marketing, and communication services. The expansion of UNICAF’s call centre operations in Nairobi reflects the city’s growing reputation as a hub for international business services, digital communication, and multilingual talent.

The Call Centre Adviser Job in Nairobi is part of UNICAF’s effort to strengthen its engagement with prospective students across different countries and time zones. From Nairobi, advisers support students globally, providing guidance on programme selection, admissions requirements, and academic pathways.

This international exposure allows employees to work in a multicultural environment while remaining based in Kenya.

What Makes UNICAF a Unique Employer

UNICAF stands out among employers in the education and call centre sector for several reasons:

International Work Environment

Employees interact daily with students from different regions of the world, gaining cross-cultural communication experience that is highly valued in today’s global job market.

Strong Ethical Standards

UNICAF operates with transparency, professionalism, and respect for students and staff. Recruitment and admissions processes are conducted in line with international best practices.

Focus on Professional Development

UNICAF invests in staff training, onboarding, and continuous performance improvement. Call Centre Advisers receive structured guidance that enhances both technical and interpersonal skills.

Stable and Reputable Organization

As a long-established education provider with a strong global footprint, UNICAF offers job security, organizational credibility, and career-building opportunities.

UNICAF’s Role in Education and Workforce Development

Beyond recruitment, UNICAF contributes significantly to human capital development by helping students gain qualifications that improve employability and career progression. Many UNICAF graduates have advanced into leadership roles across sectors such as healthcare, business, education, technology, and public administration.

By employing Call Centre Advisers in Nairobi, UNICAF also supports local job creation, skills transfer, and professional growth within Kenya’s workforce.

Why UNICAF Is Ideal for Entry-Level Job Seekers

For individuals seeking entry-level roles, especially those with no prior work experience, UNICAF provides an ideal starting point. The organization values:

1. Communication ability over formal credentials

2. Willingness to learn and adapt

3. Professional attitude and ethical conduct

This makes UNICAF particularly attractive to high school graduates, technical school leavers, and young professionals looking to gain structured work experience in an international setting.

UNICAF and Digital Transformation in Education

UNICAF operates at the intersection of education, technology, and communication. Its digital-first approach enables students to learn remotely while maintaining academic rigor and institutional support.

For Call Centre Advisers, this means working with modern tools such as CRM systems, digital communication platforms, and online admissions portals skills that are highly transferable across industries like telecoms, banking, media, and international NGOs.

Overview of the Call Centre Adviser Job in Nairobi

The Call Centre Adviser Job in Nairobi at UNICAF is part of the organization’s student recruitment and engagement operations. Advisers serve as the first point of contact for prospective students, guiding them through available academic programs and the admissions process.

This position is ideal for individuals with strong communication skills, an interest in education, and the motivation to work in a performance-driven environment.

Job Summary: Call Centre Adviser – Nairobi

1. Job Title: Call Centre Adviser

2. Location: Nairobi (International Operations)

3. Employment Type: Fixed-term contract

4. Industry: Education and Training / Call Centres

5. Job Category: Marketing and Communication

6. Experience Level: No experience required

7. Education Level: High School or Technical School

8. Number of Vacancies: 3

This role is open to candidates with minimal formal qualifications but strong interpersonal abilities.

Key Responsibilities of a Call Centre Adviser at UNICAF

The Call Centre Adviser Job in Nairobi involves both communication and administrative responsibilities that directly support student recruitment.

Contacting Prospective Students

Advisers reach out to prospective students who have shown interest in UNICAF programs, providing clear and accurate information about available degrees and study options.

Guiding Applicants Through Admissions

You will assist applicants step by step through the admissions process, ensuring they understand eligibility requirements, documentation, and timelines.

Achieving Enrolment Targets

This is a target-driven role where individual and team performance is measured based on enrolment outcomes. Strong motivation and consistency are essential.

Maintaining Accurate Records

Advisers are responsible for updating CRM systems with call outcomes, lead information, and follow-ups to ensure smooth operations.

Who Can Apply for the Call Centre Adviser Job in Nairobi?

UNICAF has designed this opportunity to be accessible to a wide range of applicants.

Educational Requirements

1. High school certificate or technical school qualification

2. No university degree required

Experience Requirements

1. No prior experience is mandatory

2. Previous sales or customer service experience is an advantage

Language Requirements

1. Strong spoken and written English

This makes the Call Centre Adviser Job in Nairobi suitable for entry-level job seekers.

Essential Skills and Competencies

To succeed in this role, candidates should demonstrate the following skills:

1. Excellent verbal communication

2. Confidence in speaking with international clients

3. Basic computer literacy

4. Familiarity with CRM systems (an added advantage)

5. Professional telephone etiquette

6. Ability to work under targets

7. Strong listening and persuasion skills

These competencies are highly transferable and valuable for long-term career growth.

Why Choose a Call Centre Adviser Job in Nairobi with UNICAF?

There are several reasons why UNICAF stands out among employers offering Call Centre Adviser jobs in Nairobi.

International Work Exposure

You will engage with students from different countries, gaining global communication experience.

Career Growth Opportunities

High-performing advisers often progress into senior advisory, team leadership, or training roles.

Professional Training

UNICAF provides structured onboarding and continuous performance coaching.

Reputable Employer

Working with an internationally recognized education provider enhances your professional profile.

Work Environment and Contract Type

This Call Centre Adviser Job in Nairobi is offered on a fixed-term contract, making it suitable for candidates seeking structured, professional work experience.

The work environment emphasizes:

1. Team collaboration

2. Performance accountability

3. Professional ethics

4. Continuous improvement

UNICAF maintains international workplace standards in line with global best practices.

Career Path for Call Centre Advisers

Starting as a Call Centre Adviser in Nairobi can open doors to multiple career paths, including:

1. Senior Call Centre Adviser

2. Admissions Officer

3. Student Recruitment Manager

4. Customer Success Specialist

5. Sales and Marketing Executive

The skills gained are applicable across multiple industries such as telecoms, banking, education, and international NGOs.

How to Apply for the Call Centre Adviser Job in Nairobi

Applications are typically submitted through official recruitment platforms or UNICAF’s careers channels.

Application Tips

1. Prepare a clear, well-written CV

2. Highlight communication or customer interaction experience

3. Emphasize motivation and willingness to learn

4. Avoid paying any recruitment fees

External link recommendation:
Link to UNICAF official website careers page.

Internal link recommendation:
Link to your recent blog post on “Entry-Level Jobs in Nairobi with No Experience”.

Salary Expectations and Benefits

While UNICAF does not publicly disclose fixed salary figures, Call Centre Adviser jobs in Nairobi typically offer:

1. Competitive base pay

2. Performance-based incentives

3. Professional training

4. International exposure

Exact compensation depends on experience and performance.

Common Mistakes to Avoid When Applying

1. Submitting generic CVs

2. Poor grammar or spelling

3. Ignoring job requirements

4. Falling for fake recruitment websites

Always verify information using official sources.

Official website: https://www.unicaf.org/

Testimonies from Call Centre Advisers

James K., Nairobi:
“Working as a Call Centre Adviser at UNICAF gave me international exposure and helped me build confidence in communication.”

Mary A., Nairobi:
“I joined with no experience, but the training helped me grow professionally and achieve my targets.”

Kevin O., Nairobi:
“This role opened doors for me in customer service and marketing.”

Frequently Asked Questions (FAQ)

Is experience required for the Call Centre Adviser Job in Nairobi?

No. UNICAF accepts candidates with no prior experience.

Can high school graduates apply?

Yes. High school and technical school graduates are eligible.

Is the job remote?

The role is based in Nairobi, though operations serve international markets.

Is this a permanent position?

No. It is a fixed-term contract.

Does UNICAF charge application fees?

No. UNICAF does not charge any recruitment fees.

In Conclusion

The Call Centre Adviser Job in Nairobi at UNICAF is an excellent opportunity for individuals seeking entry-level employment with international exposure. With minimal educational requirements, professional training, and a reputable employer, this role offers a strong foundation for long-term career development.

If you are motivated, articulate, and eager to work in a dynamic environment, this position could be the right fit for you.